Get in Touch With Us
We like hearing from the people who read our pages. Whether you have spotted something that looks out of date, want to ask a question, or simply have an idea you would like to share, this page explains the easiest way to reach us and what you can expect once you do.
How to Contact Us
The quickest way to get hold of our team is by email. Please write to us at info@swananddrummonds.co.uk and a real person will read your message. We do not use automated chat or call centres, so email keeps things simple for everyone.
What You Can Write to Us About
We welcome messages on a wide range of subjects, including:
- Corrections: if a detail on one of our pages seems wrong or no longer current, tell us where you saw it and we will check it.
- General questions: if something we have written is unclear, ask and we will do our best to explain it more plainly.
- Feedback: praise, criticism and suggestions all help us improve.
- Partnership or media enquiries: please put a short summary in your subject line so your message reaches the right person.
Helping Us Help You
A few small details make a big difference. When you email, try to include the address of the page you are writing about, a brief description of the issue, and any dates that matter. Screenshots are welcome but never required. The clearer your message, the faster we can give you a useful answer.
When to Expect a Reply
We aim to respond to most messages within two to three working days. Busy periods and bank holidays can occasionally slow us down, but we read every email we receive. If your message needs some research before we can answer properly, we may send a short note first to let you know we are looking into it.
What We Cannot Do
We are an independent information website. We cannot access personal accounts held with other businesses, process refunds on their behalf, or settle disputes between you and a third party. In those cases, we suggest contacting the business directly, and we are happy to point you towards where to start if we can.
Your Information
Anything you send us is handled with care and used only to reply to your enquiry. You can read more about how we store and protect your details in our Privacy Policy. For the rules that apply when you use this website, please see our Terms of Use.
Thank you for taking the time to get in touch. We look forward to hearing from you.